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Ownyourtruestory Return, Exchange, and Cancellation Policy
Can I cancel my order, and if so, how ?
Certainly, you have the option to cancel your order within the initial 12 hours of placement or before the commencement of order preparation, whichever occurs first. To initiate a cancellation, you can either send an email to customerservice@Ownyourtruestory.in or utilize the 'Cancel' option found in the 'My Order' section within your account. It's essential to be aware that the 'Cancel' option will no longer be accessible once the order preparation has commenced or after the initial 12 hours have elapsed.
How can I find the return and exchange policy for a specific product?
The return and exchange policy for every product is clearly mentioned on the product page. It's important to review the specific details provided for each product, as policies may vary based on the brand and type of product.
What products are eligible for returns and exchanges?
Returns and exchanges, subject to conditions specified in the product description, are applicable exclusively across the clothing category. All other categories including Jewellery, Bags, Sample Kits, Quality Test Kits, Home Decor, Other Non Apparel, Stationery are non-returnable and non-exchangeable. All clothing items with a returnable policy are eligible for exchange. Please be aware that made-to-order clothing items, being produced upon order receipt, are generally non-returnable. Nevertheless, specific cases allowing size exchanges will be clearly communicated in the product description.
How do I request a return/exchange for a product?
To request a return/exchange for a product with an eligible policy, please email us at customerservice@Ownyourtruestory.in within 7 days of delivery. Please ensure to provide images of the delivered product. Only unused, unworn, unwashed, undamaged products with intact labels and tags in the original packaging are eligible for return/exchange.
What happens after I request a return/exchange?
Upon receiving your return request, our team will assess the order details for approval. Once approved, we will coordinate the pickup of the product(s) from your doorstep. In the event that we cannot facilitate a pickup due to a serviceability-related issue in your location, we will provide instructions on how to ship the product(s) back to us. In such cases, the return shipping costs will be reimbursed along with the refund. In case of exchanges, we will promptly send out the replacement as soon as it is ready and the original item is received at our warehouse.
Are international orders eligible for returns or exchanges?
No, international orders are not eligible for returns or exchanges.
What is the time frame for processing a product exchange?
The processing time may vary depending on the specific product. Upon receiving the original item at our warehouse, we will promptly send out the exchange as soon as the replacement product is ready.
Is it possible to exchange a product more than once?
No, you can only exchange a product once. However, if there are any issues with the delivery of the exchanged product from our end, we take full responsibility, and further exchange or return options will be provided.
What if my order has defective or damaged products?
If you receive a different / damaged / defective / partial / empty shipment, contact us at customerservice@Ownyourtruestory.in with a picture of the product and invoice within 12 hours of delivery. We'll coordinate with you for a replacement or refund. Requests/complaints beyond this time frame cannot be entertained due to certain limitations. We request you to create an unboxing video for a smoother return process.
Are there any extra costs associated with returns or exchanges?
No, we provide a complimentary return/exchange service for products eligible for returns or exchanges.
Certainly, you have the option to cancel your order within the initial 12 hours of placement or before the commencement of order preparation, whichever occurs first. To initiate a cancellation, you can either send an email to customerservice@Ownyourtruestory.in or utilize the 'Cancel' option found in the 'My Order' section within your account. It's essential to be aware that the 'Cancel' option will no longer be accessible once the order preparation has commenced or after the initial 12 hours have elapsed.
How can I find the return and exchange policy for a specific product?
The return and exchange policy for every product is clearly mentioned on the product page. It's important to review the specific details provided for each product, as policies may vary based on the brand and type of product.
What products are eligible for returns and exchanges?
Returns and exchanges, subject to conditions specified in the product description, are applicable exclusively across the clothing category. All other categories including Jewellery, Bags, Sample Kits, Quality Test Kits, Home Decor, Other Non Apparel, Stationery are non-returnable and non-exchangeable. All clothing items with a returnable policy are eligible for exchange. Please be aware that made-to-order clothing items, being produced upon order receipt, are generally non-returnable. Nevertheless, specific cases allowing size exchanges will be clearly communicated in the product description.
How do I request a return/exchange for a product?
To request a return/exchange for a product with an eligible policy, please email us at customerservice@Ownyourtruestory.in within 7 days of delivery. Please ensure to provide images of the delivered product. Only unused, unworn, unwashed, undamaged products with intact labels and tags in the original packaging are eligible for return/exchange.
What happens after I request a return/exchange?
Upon receiving your return request, our team will assess the order details for approval. Once approved, we will coordinate the pickup of the product(s) from your doorstep. In the event that we cannot facilitate a pickup due to a serviceability-related issue in your location, we will provide instructions on how to ship the product(s) back to us. In such cases, the return shipping costs will be reimbursed along with the refund. In case of exchanges, we will promptly send out the replacement as soon as it is ready and the original item is received at our warehouse.
Are international orders eligible for returns or exchanges?
No, international orders are not eligible for returns or exchanges.
What is the time frame for processing a product exchange?
The processing time may vary depending on the specific product. Upon receiving the original item at our warehouse, we will promptly send out the exchange as soon as the replacement product is ready.
Is it possible to exchange a product more than once?
No, you can only exchange a product once. However, if there are any issues with the delivery of the exchanged product from our end, we take full responsibility, and further exchange or return options will be provided.
What if my order has defective or damaged products?
If you receive a different / damaged / defective / partial / empty shipment, contact us at customerservice@Ownyourtruestory.in with a picture of the product and invoice within 12 hours of delivery. We'll coordinate with you for a replacement or refund. Requests/complaints beyond this time frame cannot be entertained due to certain limitations. We request you to create an unboxing video for a smoother return process.
Are there any extra costs associated with returns or exchanges?
No, we provide a complimentary return/exchange service for products eligible for returns or exchanges.
What will be the refund if I cancel my order?
A full refund will be initiated for a successful cancellation request. Ensure you cancel the order before the start of order preparation or within 12 hours of placing it, whichever comes first.
What will be the refund if I return my order?
If the returned product meets inspection criteria, a full refund will be initiated. The refund amount will reflect based on payment method: - Prepaid Orders - The refund amount shall be credited back to the original payment mode within 7-10 business days - Cash on Delivery: We shall reach out to you to enquire your bank details to process the refund
Why haven't I received my refund yet?
After processing the return, allow 7-10 business days for the refund to reflect in your account, depending on the payment source. If not received, contact customerservice@Ownyourtruestory.in for a bank transaction reference number.
I faced a payment issue while placing the order. What should I do?
Payment updates can take up to 24 hours. If the payment was debited but not captured, it's a failed transaction usually reversed within 24-48 hours, varying by bank. Wait 24 hours for the final status and contact your bank if needed. Email customerservice@Ownyourtruestory.in for assistance.
A full refund will be initiated for a successful cancellation request. Ensure you cancel the order before the start of order preparation or within 12 hours of placing it, whichever comes first.
What will be the refund if I return my order?
If the returned product meets inspection criteria, a full refund will be initiated. The refund amount will reflect based on payment method: - Prepaid Orders - The refund amount shall be credited back to the original payment mode within 7-10 business days - Cash on Delivery: We shall reach out to you to enquire your bank details to process the refund
Why haven't I received my refund yet?
After processing the return, allow 7-10 business days for the refund to reflect in your account, depending on the payment source. If not received, contact customerservice@Ownyourtruestory.in for a bank transaction reference number.
I faced a payment issue while placing the order. What should I do?
Payment updates can take up to 24 hours. If the payment was debited but not captured, it's a failed transaction usually reversed within 24-48 hours, varying by bank. Wait 24 hours for the final status and contact your bank if needed. Email customerservice@Ownyourtruestory.in for assistance.
What happens if I forget my Password?
Click 'Forgot Password' at Login, and we'll send a link to reset your password to your registered email.
Is my Personal Information secure?
Yes, we ensure the security of your shared information. Visit our Privacy Policy section for more on our security protocols.
Click 'Forgot Password' at Login, and we'll send a link to reset your password to your registered email.
Is my Personal Information secure?
Yes, we ensure the security of your shared information. Visit our Privacy Policy section for more on our security protocols.
Orders and Returns
How do I know my size?
Please refer to the Size Chart on the product’s page you're interested in.
How do I know about the material of the product?
View the product description on the item's product page for material and additional details.
Please refer to the Size Chart on the product’s page you're interested in.
How do I know about the material of the product?
View the product description on the item's product page for material and additional details.
Please share a cart-page screenshot on WhatsApp to +91 7506922569 along with the desired country of shipping for international orders. Shipping charges depend on the total volumetric weight. We'll provide a secure payment link, and your order will be confirmed upon successful payment. International orders are not eligible for returns or exchanges.